REVIEWS
At Kanoa Transportation, we prioritize you, our client, by providing you with exceptional customer service and catering to your needs with utmost respect and dignity. We are grateful for your continued business and invite you to share your positive experiences with us on TripAdvisor, Google, or Yelp. If you have any issues or concerns, please do not hesitate to contact us. We are committed to promptly assisting you and ensuring a satisfactory resolution.
Oct 28, 2022
Amazing, friendly service - Brenten was waiting before our flight landed and gave easy to follow instructions to find him at the airport. Infant car seat was ready to go. On the return trip, our flight was delayed and he responded to me at 4am, rebooking our transfer at no extra charge. Couldn’t ask for better service than that! Highly recommend you book with Kanoa for transfers in Honolulu.
Jul 9, 2022
Highly recommend Kanoa Transportation! Our driver was very professional and kind. We will use them on our next trip to Oahu!
Jan 10, 2022
I worked with Brenten to secure a trip for my boss. He was professional, courteous, and a delight to work with, even with lots of changes to the trip! I was able to relax and trust that my boss was in good hands on his vacation knowing that Brenten was taking care of everything. Appreciate the patience, responsiveness (even on New Year's Eve), and the adaptability! :)
Sep 5, 2021
Brent is a great driver, professional, courteous and punctual. Highly recommend this ser.
Sep 2, 2021
Notified before pickup and had no problems locating our driver. He was very courteous and accommodating. Excellent service - definitely will use again!
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FREQUENTLY ASKED QUESTIONS
ON WHAT ISLAND DO WE OFFER SERVICE?
We currently offer service island wide on the island of Oʻahu. The island of Oʻahu is home to our capital city of Honolulu and world renowned Waikīkī Beach and Ehukai Beach Park home of Banzai Pipeline.
WHAT IS THE CANCELLATION POLICY?
Cancellation Policy
Cancellations with more than 24 hour notice may be completed online through the booking system. Click on the booking cancelation link provided on your booking confirmation email.
Cancellations with less than 24 hour notice may be completed by dialing the toll free number listed on your booking voucher during normal business hours. You must speak with a live representative for a cancellation to be accepted. If there is no answer please try your call again later until you speak with a live representative. Cancellations by voicemail, email or SMS will not be accepted.
Cancellations must be made 24 hours prior to the day of service to receive a full refund. Cancellations made less than 24 hours prior to the day of service will not be refunded and will result in a 100% charge being incurred. Bookings made within 24 hours prior to the day of service will not be refunded if canceled and will result in a 100% charge being incurred. Any No Shows will result in a 100% charge being incurred. Emergency cancellations due to mitigating circumstances made less than 24 hours prior to the day of service will be considered on a case by case basis. All approved refunds will be credited within 7 to 10 business days after cancellation. Please visit our Terms, Conditions & Privacy Policy page for full details.
WHEN DOES MY CREDIT CARD GET CHARGED?
Your credit card is charged in full immediately upon placing a booking. Deposits in the amount of 50% of the total invoice are accepted for larger bookings or charters at the time of booking with the balance being paid prior to service. Please visit our Terms, Conditions & Privacy Policy page for full details.
HOW DO I CONTACT MY DRIVER?
Contact information will be provided to you on your booking confirmation. On the day of service your driver will make contact with you directly using the phone number(s) you provided when placing your booking. Please make sure your phone is turned on, airplane mode is turned off and your phone is able to make and receive calls.
WHAT IF MY FLIGHT OR SHIP IS DELAYED?
You can rest easy knowing your driver will be there to pick you up as planned. All airport and port arrivals are tracked so regardless if you arrive early or late your driver will be there waiting for you. Waiting time is included. Standard trips include 15 minutes. Airport domestic arrivals include 60 minutes. Airport international and fixed base operator “FBO” arrivals include 90 minutes. Port arrivals include 30 minutes. Additional paid waiting time is available if needed.